Senior Principal, Customer Success Digital Portfolio Management
Autodesk
Montreal, Canada
Customer success digital transformation
Portfolio management from scratch
Governance and prioritization frameworks
Our Customer Success Digital Transformation team works on highly visible and cross-functional initiatives to drive strategic outcomes for our customers and business stakeholders alike
Job Summary
Our Customer Success Digital Transformation team works on highly visible and cross-functional initiatives to drive strategic outcomes for our customers and business stakeholders alike.
In this role, you will lead portfolio management for Customer Success digital transformation efforts — establishing the strategy, structure, governance, and operating model for how we prioritize, sequence, and deliver major digital investments.
At Autodesk, you’ll work on some of the most intriguing transformation challenges you have ever seen, collaborate with executive leaders, and shape how Customer Success scales digitally.
Matching Summary
Our Customer Success Digital Transformation team works on highly visible and cross-functional initiatives to drive strategic outcomes for our customers and business stakeholders alike.
Skills & Requirements
Must-have
Customer Success digital transformation
portfolio management from scratch
governance and prioritization frameworks
measurable business outcomes
cross-functional stakeholder alignment
executive-level reviews
Nice-to-have
thrives in ambiguity
outcome-obsessed
deeply understands customer success
energized by experimentation
high-powered individual contributor
Key Requirements
10+ years portfolio, program, or transformation leadership
building portfolio management functions from scratch
deep domain expertise in Customer Success platforms
proven ability to define business outcomes
strong executive presence
managing large-scale digital initiatives with evolving scope