This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team, and driving high-performance across a defined portfolio of third-party offshore supplier operations
Job Summary
This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team, and driving high-performance across a defined portfolio of third-party offshore supplier operations.
You will be accountable for the effective delivery and governance of key customer service outcomes & back-office processes via our offshore partners.
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
Matching Summary
This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team, and driving high-performance across a defined portfolio of third-party offshore supplier operations.
Skills & Requirements
Must-have
Manage outsourced supplier relationships
Lead and develop a team
Drive high performance and engagement
Customer service delivery focus
Supplier performance and KPIs
Nice-to-have
Intellectually curious
Adapt to change
Embrace bold ideas
Passion for people leadership
Key Requirements
Proven experience managing supplier relationships
Demonstrable experience leading a team
Awareness of commercial and contractual agreements