The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms
Job Summary
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms.
They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
Matching Summary
The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms.
Skills & Requirements
Must-have
Web application troubleshooting
Issue investigation and resolution
Log analysis and SQL queries
Incident management and escalation
User support and communication
Java, .net, visual basic technologies
Nice-to-have
Web application architectures
Version control (Git)
CI/CD tools
Cloud platforms (AWS, Azure, GCP)
Key Requirements
Experience with web application architectures
Familiarity with databases and basic queries
Strong analytical and problem-solving skills
Excellent communication and documentation abilities