Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It hardware installation and configuration
It service ticket resolution
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users
Job Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, and retirement programs.
The University of Arkansas is committed to providing a safe campus community and conducts background checks as part of the hiring process.
Matching Summary
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
Salary
Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, retirement programs
Skills & Requirements
Must-have
Windows and Mac operating systems support
IT hardware installation and configuration
IT service ticket resolution
Endpoint management software experience
IT hardware inventory management
Nice-to-have
Strong customer service skills
Strong communication skills
Ability to analyze computer system problems
Knowledge of TCP/IP model
Experience with remote software and hardware support
Key Requirements
Bachelor’s degree or equivalent experience in computer science or related field
Minimum two years of computer support experience
Completion of technical training with five years computer support experience
Pre-employment criminal background and sex offender registry checks
Work Rights
Must have legal authority to work in the United States