Health And Usage Monitoring System (hums) Support Engineer
AIRBUS DS GEO SA
Fully remote
Hums system support
Connected services support
Technical problem resolution
Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics
Job Summary
Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics.
Ensure fault isolation/ root cause analysis and technical events/ enquiries follow-up, with Marignane & Donauworth headquarter and Asia Pacific customers.
Continuously exchange with customers within assigned portfolio with periodical technical review meetings/ regular visits/ conference calls to strengthen the customer technical relationship.
Matching Summary
Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics.
Skills & Requirements
Must-have
HUMS system support
Connected Services support
technical problem resolution
impact analysis
customer relationship management
AOG hotline support
Nice-to-have
proactive customer engagement
knowledge base contribution
training program development
Key Requirements
Aerospace or Engineering Diploma or Bachelor's Degree
At least five years helicopter maintenance experience