It Support Analyst

WPP

San José, Costa Rica
On-site
3-5 years it help desk experience
Windows and mac os cross-platform expertise
On-site deskside support availability
WPP is seeking an IT Support Analyst to deliver exceptional on-site and remote technology solutions to employees, agencies, and clients

Job Summary

  • WPP is seeking an IT Support Analyst to deliver exceptional on-site and remote technology solutions to employees, agencies, and clients.
  • The role involves resolving Level 1 and 2 incidents, managing IT asset lifecycles, and supporting the transition to cloud-based architectures.
  • Candidates must possess strong cross-platform expertise in Windows and Mac OS along with advanced English communication skills.

Matching Summary

WPP is seeking an IT Support Analyst to deliver exceptional on-site and remote technology solutions to employees, agencies, and clients.

Skills & Requirements

Must-have

  • 3-5 years IT help desk experience
  • Windows and Mac OS cross-platform expertise
  • On-site deskside support availability
  • Level 1 and 2 incident resolution
  • Advanced English communication skills

Nice-to-have

  • Working knowledge of AV technology
  • Proactive problem-solving attitude
  • Empathy for diverse end users
  • Experience with cloud-based services
  • Customer-focused relationship building

Key Requirements

  • 3–5 years' experience in IT help desk or deskside support roles
  • Must be able to work 100% on-site at designated office locations
  • Strong written and verbal English communication skills (advanced level)

Work Rights

Not specified

Tailored Resume

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