Build and develop customer operations to efficiently resolve customer inquiries and translate them into valuable insights, aiming to reduce recurring issues and sustainably improve customer experiences
Job Summary
Build and develop customer operations to efficiently resolve customer inquiries and translate them into valuable insights, aiming to reduce recurring issues and sustainably improve customer experiences.
Actively support the support team in daily business, collect and prepare customer feedback for product and marketing, and integrate AI into the support workflow.
Offer a competitive salary with trust-based working hours, 30 vacation days plus 2 additional holidays, a generous training budget, and modern work equipment.
Matching Summary
Build and develop customer operations to efficiently resolve customer inquiries and translate them into valuable insights, aiming to reduce recurring issues and sustainably improve customer experiences.
Skills & Requirements
Must-have
Customer feedback analysis
AI integration in support
Knowledge management
Support quality assurance
Process optimization
Data analysis and reporting
Nice-to-have
Structured and independent work
High sense of responsibility
Stress resilience
Customer needs understanding
Proactive problem-solving
Team player
Key Requirements
3-5 years of experience
Experience in building/optimizing support processes
Experience with data and reports
Very good written communication (English + German)