The Lead Service Operations Engineer is responsible for the stability, performance, and operational excellence of mission-critical US healthcare Revenue Cycle Management applications
Job Summary
The Lead Service Operations Engineer is responsible for the stability, performance, and operational excellence of mission-critical US healthcare Revenue Cycle Management applications.
This role combines deep hands-on operational expertise with team leadership responsibilities, acting as the primary SME for RCM platforms while mentoring engineers and driving service maturity.
The Lead ensures high availability of billing, claims, and reimbursement systems, applies ITIL best practices, and partners closely with business, vendors, and compliance teams to protect revenue and cash flow.
Matching Summary
The Lead Service Operations Engineer is responsible for the stability, performance, and operational excellence of mission-critical US healthcare Revenue Cycle Management applications.
Skills & Requirements
Must-have
US Healthcare Revenue Cycle Management
Billing, claims, and reimbursement systems
ITIL Service Operations expertise
Major incident response
Root cause analysis
HIPAA, PHI, SOX compliance
Nice-to-have
Healthcare financial systems experience
Automation and operational optimization
Global support model collaboration
Key Requirements
Strong hands-on experience supporting US Revenue Cycle Management systems
Deep understanding of claims lifecycle, EDI (837/835), clearinghouses, payer rules, and denial management