Manager, End User Services

Plains All American Pipeline

Not specified; competitive compensation; top-tier ...
5 years managing end-user computing services
Implementing itil best practices
Leading service desk and desktop support teams
This position plays a critical role in delivering highly effective and secure service desk and desktop services to the organization's users across North America

Job Summary

  • This position plays a critical role in delivering highly effective and secure service desk and desktop services to the organization's users across North America.
  • The successful candidate will supervise internal and third-party teams while ensuring adherence to ITIL processes and driving continuous service improvement.
  • Eligible candidates will receive comprehensive benefits including Medical, Dental, Vision, Paid Time Off, and Free Parking.

Matching Summary

This position plays a critical role in delivering highly effective and secure service desk and desktop services to the organization's users across North America.

Salary

Not specified; Competitive compensation; Top-tier benefits program

Skills & Requirements

Must-have

  • 5 years managing end-user computing services
  • Implementing ITIL best practices
  • Leading Service Desk and Desktop Support teams
  • Windows desktop and mobile device management
  • Vendor relationship management

Nice-to-have

  • Proven track record of service excellence
  • Ability to foster positive team environment
  • Creative problem solving skills
  • Experience with asset management tools
  • Fast-paced collaborative environment adaptability

Key Requirements

  • College degree in computer science or related field
  • Minimum 5 years experience in end-user computing
  • Cleared criminal history and background check
  • Satisfactory drug and alcohol testing results
  • Authorized to work in the U.S. without sponsorship

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter