In_senior Manager_agentic Contact Center Delivery_agentic _automation_advisory_mumbai
PwC
Mumbai, India
Contact center transformation expertise
Ai-led contact center solutions
Chatbots and voicebots
PwC's data and analytics engineering team leverages advanced technologies to design robust data solutions, transforming raw data into actionable insights
Job Summary
PwC's data and analytics engineering team leverages advanced technologies to design robust data solutions, transforming raw data into actionable insights.
Intelligent automation specialists conduct process mining, design automation solutions, and implement RPA and digital workflow solutions to enhance operational efficiencies and reduce costs.
This role requires a blend of technical depth, contact center operations knowledge, client stakeholder management, and project delivery awareness to ensure solutions are implementable and scalable.
Matching Summary
PwC's data and analytics engineering team leverages advanced technologies to design robust data solutions, transforming raw data into actionable insights.
Skills & Requirements
Must-have
Contact Center Transformation expertise
AI-led contact center solutions
Chatbots and Voicebots
Client stakeholder management
Presales and solutioning
Nice-to-have
Leveraging advanced technologies
Driving business growth
Tangible impact in the real world
Inclusive benefits and flexibility
Key Requirements
10-15 years of experience
Btech/MBA/MCA education
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE