Job Summary

• The Senior Customer Service Representative plays a critical role in ensuring accurate, timely processing of customer orders and detailed information within the ERP systems.
• Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, Vision, 401(k), and Paid Parental Leave.
• The interview process emphasizes authenticity by requiring candidates to participate without AI assistance and includes in-person interviews to maintain integrity.

Matching Summary

Salary

Base: $34,000.00 - $57,500.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation, Paid Parental Leave

Skills & Requirements

Key Requirements

• 1+ years customer service or order management experience
• Experience in SaaS or technology-driven environment
• Ability to learn new applications quickly
• Experience with multiple systems for provisioning
• Strong attention to detail and contract interpretation
• Ability to manage multiple tasks and deadlines

Work Rights