Reservations Agent

Four Seasons Hotel Firenze

Florence, Italy
On-site
Guest satisfaction
Handle guest complaints
Opera pms knowledge required
Four Seasons Hotel Firenze is seeking a Reservations Agent to enhance their guest experience by managing reservations and providing exceptional customer service. The role involves handling phone calls, emails, and chat inquiries while ensuring guest satisfaction, and requires relevant experience in reservations or front office operations

Job Summary

  • The Reservations Agent is responsible for selling the hotel and providing information to prospective guests via phone, email, chat or other Hotels tools, ensuring the guest’s satisfaction.
  • This position is also responsible for answering Hotel general phone calls, routing calls to proper internal extensions, accepting and delivering wake up calls and performing other CORE daily tasks.
  • Four Seasons offers a competitive salary, wages, and a comprehensive benefits package, excellent training and development opportunities, and employee discounts.

Matching Summary

Match Score: 85

Four Seasons Hotel Firenze is seeking a Reservations Agent to enhance their guest experience by managing reservations and providing exceptional customer service. The role involves handling phone calls, emails, and chat inquiries while ensuring guest satisfaction, and requires relevant experience in reservations or front office operations.

Skills & Requirements

Must-have

  • Guest satisfaction
  • Handle guest complaints
  • Opera PMS knowledge required
  • Italian and English language proficiency

Nice-to-have

  • Previous Front Office experience
  • Third language is a plus
  • Can-do & team approach

Key Requirements

  • Previous Reservations or Front Office experience
  • Advanced computer skills including Excel, Word, PowerPoint and Internet
  • Reading, writing and oral proficiency in Italian and English language

Work Rights

Must hold legal authorization to work in Italy

Tailored Resume

Cover Letter