Employee Service Center Representative – Full-time
Madison Square Garden Entertainment Corp. (MSG Entertainment)
New York City, NY, United States
Base: $27 usd ph; bonus/equity: not specified; ben...
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1+ year call center or hr experience
Proficiency in microsoft office and hris systems
Flexible onsite schedule including nights weekends holidays
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Madison Square Garden Entertainment Corp. is seeking a Full-Time Employee Service Center Representative to support daily operations across various venues. The role involves assisting with employee inquiries, onboarding, and compliance while providing exceptional customer service in a fast-paced environment.
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Job Summary
The role serves as the primary point of contact for Tier 1 employee inquiries while resolving staffing and timekeeping issues in accordance with policy.
Candidates must be available to work a flexible onsite schedule including days, nights, weekends, and holidays to support 24/7 operations.
MSG Entertainment offers a robust set of tools and resources to help employees upskill their talents and drive their careers forward.
Matching Summary
Match Score: 75
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Madison Square Garden Entertainment Corp. is seeking a Full-Time Employee Service Center Representative to support daily operations across various venues. The role involves assisting with employee inquiries, onboarding, and compliance while providing exceptional customer service in a fast-paced environment.
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Salary
Base: $27 USD per hour; Bonus/Equity: Not specified; Benefits: Robust upskilling tools and career growth resources
Skills & Requirements
Must-have
1+ year call center or HR experience
Proficiency in Microsoft Office and HRIS systems
Flexible onsite schedule including nights weekends holidays
Nice-to-have
Spanish language fluency for bilingual support
Ability to handle sensitive employee situations professionally
Experience with Oracle case management systems
Key Requirements
1+ year experience in call center HR or administrative support
Comfort navigating HRIS and case management systems like Oracle