Bilingual Enablement Specialist

Wagepoint

Remote
**
Fluent in french and english
Customer support or enablement experience
Saas environment experience
** Wagepoint is seeking a Bilingual Enablement Specialist to create and maintain customer support content for their payroll software. This remote contract position requires fluency in French and English, along with experience in customer support or enablement, particularly in a SaaS environment. **

Job Summary

  • Create clear, engaging content and enablement resources that empower both our customers and support teams to confidently use Wagepoint.
  • Develop and refine content for AI-powered support tools, including FAQs, knowledge snippets, and training data that improve AI accuracy and the customer experience.
  • Collaborate with the Enablement team and subject matter experts to develop training materials and ensure support agents have the resources they need to succeed.

Matching Summary

Match Score: 75

** Wagepoint is seeking a Bilingual Enablement Specialist to create and maintain customer support content for their payroll software. This remote contract position requires fluency in French and English, along with experience in customer support or enablement, particularly in a SaaS environment. **

Skills & Requirements

Must-have

  • Fluent in French and English
  • Customer Support or Enablement experience
  • SaaS environment experience
  • Technical writing skills
  • Knowledge base article creation
  • AI-powered support tool content

Nice-to-have

  • Payroll systems experience
  • Knowledge base platforms
  • Multimedia content creation
  • Customer-first mindset
  • Cross-functional collaboration

Key Requirements

  • Fluent in French and English
  • Experience in Customer Support, Customer Success, or Enablement
  • Experience creating or maintaining technical documents

Work Rights

Not specified

Tailored Resume

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