Associate Site Support Engineer

IQVIA UK

Pasig, Philippines
Onsite
Recreate user problems
Escalate complex problems
Adhere to it policies
Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems

Job Summary

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.

Matching Summary

Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.

Skills & Requirements

Must-have

  • recreate user problems
  • escalate complex problems
  • adhere to IT policies
  • provide creative solutions
  • maintain working knowledge
  • Microsoft operating systems

Nice-to-have

  • enhance efficiency productivity
  • end user satisfaction
  • guidance to less experienced staff
  • honesty and professionalism

Key Requirements

  • 2-3 years networking onsite support
  • Bachelor's Degree in Computer Science
  • Experience with ServiceNow preferred
  • PC software experience
  • Microsoft server workstation networking

Work Rights

Not specified

Tailored Resume

Cover Letter