Stellv. Leitung Support Opus::l (m/w/d)

Dedalus

Essen, Germany
Fully remote
Support team management
Complex support case handling
Support process improvement
Dedalus is seeking a Deputy Head of Support for Opus::L in Essen, Germany, to enhance healthcare technology and improve support processes. The role requires a strong background in laboratory environments and leadership skills, along with excellent communication abilities

Job Summary

  • Support the management in the organizational, technical, and personnel steering of the Opus::L support team.
  • Contribute to the strategic development of support, e.g., in tools, knowledge base, automation, or self-service solutions.
  • Dedalus is committed to fostering diversity, inclusion, equity, and equality, creating a safe and inclusive culture where diversity in all its forms is celebrated.

Matching Summary

Match Score: 85

Dedalus is seeking a Deputy Head of Support for Opus::L in Essen, Germany, to enhance healthcare technology and improve support processes. The role requires a strong background in laboratory environments and leadership skills, along with excellent communication abilities.

Skills & Requirements

Must-have

  • Support team management
  • Complex support case handling
  • Support process improvement
  • Analysis of support metrics
  • Collaboration with product management
  • Collaboration with development

Nice-to-have

  • Strategic support development
  • Innovative solutions
  • Improving healthcare delivery
  • Motivating work environment

Key Requirements

  • MTA, MTLA, or healthcare degree
  • 5+ years of laboratory experience
  • Clinical laboratory processes knowledge
  • Laboratory information systems knowledge
  • Team leadership experience
  • Good German language skills

Work Rights

Not specified

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