B2c Customer Experience Associate

857

Rantoul, IL, United States
Hourly rate: $17.00 - $20.00; benefits: medical + ...
Consumer inquiries and complaints
Professionalism and product knowledge
Positive customer interaction
The Customer Service Associate provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries

Job Summary

  • The Customer Service Associate provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries.
  • This position requires a positive individual who can give consumers confidence in our products, people, and processes.
  • We offer a highly competitive salary, comprehensive benefits including medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Matching Summary

The Customer Service Associate provides prompt and courteous support to consumers by answering requests concerning products, shipments, and deliveries.

Salary

Hourly Rate: $17.00 - $20.00; Benefits: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts

Skills & Requirements

Must-have

  • Consumer inquiries and complaints
  • Professionalism and product knowledge
  • Positive customer interaction
  • Data entry and order processing
  • Timely shipment monitoring

Nice-to-have

  • Excellent attendance and punctuality
  • Strong teamwork and collaboration
  • Attention to detail and accuracy
  • Intuitive, analytical, and problem-solving skills

Key Requirements

  • High school degree or equivalent
  • 1-5 years customer service experience
  • Proficient in Microsoft Office products
  • Computer aptitude test required
  • Problem-solving test required

Work Rights

Not specified

Tailored Resume

Cover Letter