Sr Business Process Analyst - Support Knowledge And Ai
Workday
Fully remote
Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management with ai tools
Workday is seeking a Sr Business Process Analyst to enhance their Knowledge Management and Global Support Operations & Enablement teams. The ideal candidate will have extensive experience in process analysis and improvement, particularly in a customer support context, and will leverage data and emerging AI technologies to optimize processes
Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
Analyze knowledge trends, identify areas for improvement, and drive process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Workday is seeking a Sr Business Process Analyst to enhance their Knowledge Management and Global Support Operations & Enablement teams. The ideal candidate will have extensive experience in process analysis and improvement, particularly in a customer support context, and will leverage data and emerging AI technologies to optimize processes.
Skills & Requirements
Must-have
Analyze knowledge usage and trends
Develop process documentation and SOPs
Integrate knowledge management with AI tools
Process mapping and analysis tools
Data analysis using pivot tables and Tableau
Support technologies and troubleshooting
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Adaptable and organized
Key Requirements
8+ years as Business Process Analyst or similar
5+ years in knowledge management tools and KCS
2+ years experience with SQL and data visualization