Customer Service Advisor - Hybrid Clonakilty

Capita

Clonakilty, Ireland
Base: €29,432 py; bonus/equity: not specified; ben...
4d onsite
Professionalism and care in customer interactions
Identifying and supporting vulnerable customers
Handling escalated customer queries
Join a vibrant team of Customer Service Advisors and thrive on delivering exceptional customer experiences

Job Summary

  • Join a vibrant team of Customer Service Advisors and thrive on delivering exceptional customer experiences.
  • You will be the voice of our company, dealing with various customer enquiries and ensuring they are handled with professionalism and care.
  • Benefit from a permanent contract, competitive salary, hybrid working, and opportunities for internal career progression.

Matching Summary

Join a vibrant team of Customer Service Advisors and thrive on delivering exceptional customer experiences.

Salary

Base: €29,432 per year; Bonus/Equity: Not specified; Benefits: 22 days annual leave, plus 2 company days & bank holidays, Life Assurance, Pension Scheme, Employee Assistance Programme, Discounted Eye Care, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores

Skills & Requirements

Must-have

  • Professionalism and care in customer interactions
  • Identifying and supporting vulnerable customers
  • Handling escalated customer queries
  • Dealing with multi-channel customer queries
  • Proficient in computer applications

Nice-to-have

  • Making someone's day better
  • Solving problems effectively
  • Fun and supportive environment
  • Taking responsibility for issues

Key Requirements

  • Previous experience in a similar role
  • Experience with social media platforms
  • Excellent communication skills
  • Attentive listener with empathy
  • Self-motivated individual

Work Rights

Not specified

Tailored Resume

Cover Letter