Gong is seeking an IT Service Desk Specialist to provide on-site support for employees in their Ramat Gan office. The ideal candidate will have over three years of IT support experience, excellent communication skills, and a strong service mindset to resolve technical issues efficiently
Job Summary
As an IT Service Desk Specialist, you'll support Gong employees by resolving day-to-day IT issues across hardware, software, and SaaS tools.
You’ll help keep people productive, informed, and equipped with the systems they need to do their best work.
This role requires full on-site work in the Ramat Gan office.
Matching Summary
Match Score: 85
Gong is seeking an IT Service Desk Specialist to provide on-site support for employees in their Ramat Gan office. The ideal candidate will have over three years of IT support experience, excellent communication skills, and a strong service mindset to resolve technical issues efficiently.
Skills & Requirements
Must-have
Troubleshoot Windows and macOS hardware
Manage service requests and incidents
Support employee onboarding and lifecycle
Resolve technical issues impacting productivity
Handle office IT issues (printers, A/V)
Basic network troubleshooting
Nice-to-have
Calm and professional communication
Strong service mindset
Ability to work with minimal supervision
Key Requirements
3+ years of IT support experience
Experience with Windows and macOS
Experience with Okta, Zoom, Slack, Google Workspace