Senior Client Success Manager

SAMMS Healthcare Group

Overland Park, KS, United States
On-site
Client engagement and experience
Consumer solutions portfolio
Human services, post acute, enterprise emr agnostic clients
The Senior Client Success Manager position at SAMMS Healthcare Group in Overland Park, KS, focuses on enhancing client engagement and satisfaction through effective communication and relationship management in the healthcare technology sector. The role involves collaborating with various departments to ensure a seamless client experience, particularly for clients using myHealthPointe and Telehealth solutions

Job Summary

  • The Client Success Manager will be responsible for both new and current client engagements, offering a cohesive client experience.
  • This position is a crucial role in the business unit and will work across the business unit and other departments such as Engineering, Product Management, Cloud and the Client Org to drive client value with the solutions.
  • The Client Success Manager will represent the Consumer Solutions portfolio, including myHealthPointe and Telehealth, focusing on our Human Services, Post Acute, and Enterprise EMR agnostic clients.

Matching Summary

Match Score: 85

The Senior Client Success Manager position at SAMMS Healthcare Group in Overland Park, KS, focuses on enhancing client engagement and satisfaction through effective communication and relationship management in the healthcare technology sector. The role involves collaborating with various departments to ensure a seamless client experience, particularly for clients using myHealthPointe and Telehealth solutions.

Skills & Requirements

Must-have

  • Client engagement and experience
  • Consumer Solutions portfolio
  • Human Services, Post Acute, Enterprise EMR agnostic clients
  • Cross-departmental collaboration
  • Client value with solutions
  • Account management cadence calls
  • Ticket review and resolution
  • Document workflows and use cases
  • Lead refresher trainings
  • Identify new feature use cases
  • Escalate issues for client satisfaction
  • Lead User Group efforts
  • Track monthly overages
  • Create opportunities in Salesforce
  • Manage contract dates and renewals
  • Leverage cross Netsmart solutions
  • Assist with RFP responses
  • Perform platform demos
  • Create Scopes of Work (SOW)
  • Develop understanding of buyer needs
  • Maintain data integrity in CRM
  • Document project and organization details
  • Work with Product Management on demo environments

Nice-to-have

  • Strong interpersonal skills
  • Outstanding relationship building skills
  • Develop collaboration with all management levels
  • Thrive in fast-paced dynamic environment
  • Exercise relationship management skills
  • Build rapport and influence stakeholders
  • High energy and passion for results
  • Self-motivated and hard-working
  • Confidence and professionalism
  • Open mind and hunger for growth
  • Navigate complex problems
  • Engage appropriate resources
  • Strong leadership and mentoring skills
  • Embrace change in direction or priority

Key Requirements

  • Bachelor’s degree or equivalent experience
  • At least 3 years’ sales or account management experience
  • Healthcare and/or technology services and solutions experience
  • Exceptional written and verbal communication skills
  • Effective presentation skills
  • Ability to quickly learn and understand new software and technology
  • Equally comfortable working independently or as a team member
  • Enthusiastic customer service and collaboration skills
  • Comprehends and effectively communicates Netsmart's guiding principles and strategic imperatives
  • Strong organization and project management skills

Work Rights

Not specified

Tailored Resume

Cover Letter