Associate - P&c Service Operations

Aristocrat Technologies Australia Pty Ltd

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Bachelor's degree in it or business
Strong verbal and written english communication
Experience with hr systems and case management
** Aristocrat Technologies is seeking an Associate for its P&C Service Operations team, where the focus is on enhancing employee experiences through advanced technologies and exceptional customer service. The role involves addressing HR inquiries, managing case documentation, and contributing to AI-driven solutions within the HR operations framework. **

Job Summary

  • This role provides top-tier HR service delivery by addressing employee inquiries via email, chat, phone, and AI-supported channels.
  • The position involves managing cases, handling HR transactions, and refining AI-enabled service tools to boost response quality.
  • Candidates must ensure the responsible and compliant use of AI tools while safeguarding critical employee information.

Matching Summary

Match Score: 75

** Aristocrat Technologies is seeking an Associate for its P&C Service Operations team, where the focus is on enhancing employee experiences through advanced technologies and exceptional customer service. The role involves addressing HR inquiries, managing case documentation, and contributing to AI-driven solutions within the HR operations framework. **

Skills & Requirements

Must-have

  • Bachelor's degree in IT or Business
  • Strong verbal and written English communication
  • Experience with HR systems and case management
  • Ability to handle sensitive confidential information
  • Proficiency with digital tools and chat platforms

Nice-to-have

  • Prior experience in HR contact center environment
  • Interest in AI, automation, and chatbot technologies
  • Experience contributing to knowledge management
  • Customer-first approach with adaptability
  • Curiosity for improving operational efficiency

Key Requirements

  • Bachelor's degree in IT, Business, or related field
  • Authorized to work in Australia without visa sponsorship
  • Proven ability to multitask and prioritize workload

Work Rights

Must be authorized to work in Australia without visa sponsorship

Tailored Resume

Cover Letter