Technical Service Desk Agent In Salt Lake City, Ut

Unisys UK

Salt Lake City, UT, US
On-site (3 days a week)
1st level telephone support
High first contact resolution
Accurate call documentation
Unisys UK is seeking a Technical Service Desk Agent in Salt Lake City, UT, who will provide first-level support for IT-related issues. The role requires strong customer service skills and technical knowledge related to software, hardware, and network operations

Job Summary

  • Respond to and resolve customer requests in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Manage time and workload to meet predetermined service levels and maintain data accuracy in our contact management system.
  • Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more!

Matching Summary

Match Score: 85

Unisys UK is seeking a Technical Service Desk Agent in Salt Lake City, UT, who will provide first-level support for IT-related issues. The role requires strong customer service skills and technical knowledge related to software, hardware, and network operations.

Skills & Requirements

Must-have

  • 1st level telephone support
  • high first contact resolution
  • accurate call documentation
  • manage time and workload
  • multi-client support

Nice-to-have

  • champion change implementation
  • identify process efficiencies
  • document procedures for knowledgebase

Key Requirements

  • High School diploma
  • 2-4 years of related experience
  • 6 months IT Service Desk experience
  • 6 months Level 3 support for MS Office, MS Exchange and MS windows networks
  • Working knowledge of data and voice network concepts

Work Rights

Eligible for US Government authorizations

Tailored Resume

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