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Equinix Inc. is seeking a Data Center Customer Operations Specialist in Elmsford, New York, to support complex technical tasks related to installations, troubleshooting, and customer operations. The ideal candidate will have experience in datacenter operations and a strong understanding of standard operating procedures, with a focus on maintaining operational excellence and customer satisfaction.
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Job Summary
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
This role requires strong judgment, deep knowledge of standard operating procedures, and the ability to execute advanced tasks with precision.
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient.
Matching Summary
Match Score: 75
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Equinix Inc. is seeking a Data Center Customer Operations Specialist in Elmsford, New York, to support complex technical tasks related to installations, troubleshooting, and customer operations. The ideal candidate will have experience in datacenter operations and a strong understanding of standard operating procedures, with a focus on maintaining operational excellence and customer satisfaction.
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Salary
Base: 67,400 - 101,000 USD / Annual; Bonus/Equity: Eligible for bonus, equity may be offered; Benefits: Health, life, disability, retirement plan, PTO, paid holidays
Skills & Requirements
Must-have
advanced work order execution
customer ticket resolution
skilled rack-and-stack installation
Layer 1-3 testing and troubleshooting
customer-facing reports
Nice-to-have
human connection is valued
opportunity to shape their future
process improvements
mentorship of junior team members
Key Requirements
4-6 years experience
High school diploma or equivalent
datacenter operations, telecommunications, network infrastructure, or related technical field