The Sr. Associate, Complaints is primarily responsible for managing technical and adverse event complaint records for Alcon devices and over-the-counter products
Job Summary
The Sr. Associate, Complaints is primarily responsible for managing technical and adverse event complaint records for Alcon devices and over-the-counter products.
This role plays a critical part in safeguarding patient safety, supporting post‑market surveillance, and driving continuous quality improvements.
Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!
Matching Summary
The Sr. Associate, Complaints is primarily responsible for managing technical and adverse event complaint records for Alcon devices and over-the-counter products.
Skills & Requirements
Must-have
Manage technical and adverse event complaints
Handle inbound customer complaints
Adhere to GxP regulations and SOPs
Support internal audits and inspections
Collaborate cross-functionally with teams
Nice-to-have
Root cause analysis and data-driven problem-solving
Interpret technical and manufacturing data
Strong quality mindset
Solution-oriented work style
Key Requirements
Bachelor’s Degree or Equivalent years of directly related experience
2 Years of Relevant Experience
Ability to fluently read, write, understand and communicate in English