The role focuses on supporting colleagues by resolving IT incidents, managing major incidents, and ensuring a stable PC environment
Job Summary
The role focuses on supporting colleagues by resolving IT incidents, managing major incidents, and ensuring a stable PC environment.
Responsibilities include managing hardware and software assets, overseeing IAM activities, and maintaining accurate security protocols for portable devices.
Candidates must possess strong written skills to create knowledge articles and collaborate with various service desks within the organization.
Matching Summary
The role focuses on supporting colleagues by resolving IT incidents, managing major incidents, and ensuring a stable PC environment.
Skills & Requirements
Must-have
IT Incident and Service Request resolution
Major Incident coordination and management
Hardware and software asset lifecycle management
IAM activities and security compliance
Knowledge article creation and documentation
Network troubleshooting DHCP DNS printer support
Nice-to-have
Experience with Airbus service desk collaboration
Participation in regional IT activities
Ability to advise staff on system usage
Contribution to IT project improvements
Key Requirements
Bachelor's Degree or 1+ years IT Support experience
ITIL Foundation certification required
Broad understanding of network topics like DHCP and DNS
Experience with IT Asset Life Cycle Management and CMDB