Regional Multinational Service Delivery Manager – Latin America And The Caribbean (lac)

AIG Europe Ltd

Miami, FL, United States
Multinational insurance programs
Service level agreements (slas)
Network integration strategy
The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across assigned regions and the AIG Network

Job Summary

  • The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across assigned regions and the AIG Network.
  • Responsibilities include coordinating servicing efforts for POs and IOs, managing network partner territories, and developing thought leadership strategies through various media.
  • The role requires a minimum of 5 years of operational experience in financial services or insurance, with a proven background in multinational and captive fronting programs.

Matching Summary

The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across assigned regions and the AIG Network.

Skills & Requirements

Must-have

  • Multinational insurance programs
  • Service Level Agreements (SLAs)
  • Network integration strategy
  • Operational performance measurement
  • Cross-border risk management

Nice-to-have

  • Thought leadership strategies
  • Customer-focused environment
  • Continuous improvement
  • Inclusion and belonging culture

Key Requirements

  • Minimum 5 years operational experience
  • Experience managing service operations
  • Commercial/Personal Insurance experience
  • Global Fronting programs knowledge
  • Insurance regulation knowledge
  • Proficiency in leadership and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter