Sales Support Coordinator

The Good Guys

Southbank, Australia
On-site
Exceptional customer support
Handle inbound customer requests
Resolve customer cases
The Good Guys is seeking a Sales Support Coordinator to enhance customer service through various channels, such as phone, email, and chat. The ideal candidate should possess strong communication skills and customer service experience while being tech-savvy and capable of multitasking in a fast-paced environment

Job Summary

  • You will be responsible for providing exceptional customer support through phone, email and chat channels to provide quick resolutions to various customer issues, requests, quotes, orders, and product inquiries.
  • The company offers competitive remuneration, fantastic discounts across the JB Hi-Fi Group, and access to benefits such as paid parental leave and an Employee Assistance Program.
  • Key responsibilities include managing customer cases, handling warranty inquiries, reducing overdue payments, and collaborating with Account Managers and suppliers to ensure timely delivery of orders.

Matching Summary

Match Score: 85

The Good Guys is seeking a Sales Support Coordinator to enhance customer service through various channels, such as phone, email, and chat. The ideal candidate should possess strong communication skills and customer service experience while being tech-savvy and capable of multitasking in a fast-paced environment.

Skills & Requirements

Must-have

  • Exceptional customer support
  • Handle inbound customer requests
  • Resolve customer cases
  • Manage warranty and faulty product inquiries
  • Proactive invoicing and debt management
  • Collaborate with internal stakeholders

Nice-to-have

  • Educate customers on self-service
  • Drive high customer satisfaction
  • Embrace flexibility and hybrid working

Key Requirements

  • Customer Service Experience
  • Strong verbal and written communication skills
  • Attention to Detail
  • Collaboration Skills
  • Customer Focus
  • Problem-Solving Ability
  • Multitasking Capability
  • Tech-Savvy

Work Rights

Not specified

Tailored Resume

Cover Letter