Senior Customer Success Manager

Smartly

Mexico City, Mexico
Not specified; benefits: imss health coverage; inf...
On-site
5+ years b2b saas account management experience
Professional english and spanish fluency
Digital marketing strategy expertise
You will take ownership of your own customers from week one, providing consultative advice and leading successful product trials

Job Summary

  • You will take ownership of your own customers from week one, providing consultative advice and leading successful product trials.
  • The role requires managing and growing a complete market while optimizing clients' digital marketing strategies and solving advertiser challenges.
  • Benefits include full public health coverage (IMSS), housing savings support (INFONAVIT), and $1,000 MXN monthly remote work assistance.

Matching Summary

You will take ownership of your own customers from week one, providing consultative advice and leading successful product trials.

Salary

Not specified; Benefits: IMSS health coverage; INFONAVIT housing fund; FONACOT credit access; $1,000 MXN monthly remote work support

Skills & Requirements

Must-have

  • 5+ years B2B SaaS account management experience
  • Professional English and Spanish fluency
  • Digital marketing strategy expertise
  • Consultative client advisory skills
  • Facebook advertising platform knowledge

Nice-to-have

  • Experience in e-commerce or travel industries
  • Willingness to travel for industry events
  • Strong relationship building with product teams
  • Ability to manage pilot implementations

Key Requirements

  • More than 5 years of account management experience
  • Advanced professional English proficiency required
  • Fluency in spoken and written Spanish
  • Experience in B2B SaaS or digital marketing agencies

Work Rights

Not specified

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