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Santander is seeking a Customer Experience Advisor for their Lewisham Branch, where the successful candidate will provide exceptional customer service both in-person and over the phone. This role requires a flexible and proactive approach to various banking activities, supported by a collaborative team environment.
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Job Summary
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with transactions, queries, and servicing, building relationships, and identifying ways to improve the customer experience.
Santander offers a starting salary of £28,800 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, healthcare benefits, and opportunities for global growth.
Matching Summary
Match Score: 75
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Santander is seeking a Customer Experience Advisor for their Lewisham Branch, where the successful candidate will provide exceptional customer service both in-person and over the phone. This role requires a flexible and proactive approach to various banking activities, supported by a collaborative team environment.
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Salary
Base: £28,800; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, healthcare, pension, death-in-service benefit, income protection insurance, share plans, staff product discounts
Skills & Requirements
Must-have
outstanding customer service
effective communication with customers
day-to-day transactions and queries
customer calls and problem solving
fraud and scam protection
Nice-to-have
desire to go above-and-beyond
flexible, can-do approach
openness to broad range of activities
ability to grow and adapt
Key Requirements
Proven ability to deliver outstanding customer service