Merchant Support Rep Ii

Maverick Payments

Calabasas, CA, United States
Base: $26-$29ph; bonus/equity: bonuses + incentive...
On-site (with potential remote work for candidates living 60+ miles from the corporate office)
2+ years customer experience
High school diploma or equivalent
Logical problem-solving approach
Maverick Payments is seeking a Merchant Support Representative II to provide exceptional customer service and support in a fast-paced payment processing environment. The ideal candidate should have at least two years of relevant customer experience and the ability to communicate effectively while resolving issues

Job Summary

  • The role involves providing first-class customer service and support via telephone, email, and chat while ensuring superior client experience.
  • Candidates will be responsible for educating merchants on various payment services including batch funding, reconciliation, and PCI compliance.
  • The company offers a competitive salary range of $26-$29 per hour along with comprehensive health benefits and a 401K matching plan.

Matching Summary

Match Score: 85

Maverick Payments is seeking a Merchant Support Representative II to provide exceptional customer service and support in a fast-paced payment processing environment. The ideal candidate should have at least two years of relevant customer experience and the ability to communicate effectively while resolving issues.

Salary

Base: $26-$29/hr; Bonus/Equity: Bonuses and incentives available; Benefits: Health, vision, dental, PTO, 401K match

Skills & Requirements

Must-have

  • 2+ years customer experience
  • High school diploma or equivalent
  • Logical problem-solving approach

Nice-to-have

  • Strong written and verbal communication
  • Ability to work autonomously
  • Commitment to team culture

Key Requirements

  • High school diploma or equivalent
  • 2+ years relevant customer experience
  • Knowledge of card brand compliance rules

Work Rights

Not specified

Tailored Resume

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