Implementation Manager, Public Sector Customer Success
Samsara
Remote, US
Not specified; base pyy varies by city of residenc...
Fully remote (with specific state restrictions)
5+ years in customer success or account management
3+ years in people management or leadership
Bachelor's degree from accredited institution
Samsara is seeking an Implementation Manager for their Public Sector Customer Success team, focusing on enhancing customer engagement and driving value through strategic leadership. The role is remote but limited to specific states and requires a strong background in customer success and team management
Job Summary
The role involves leading a high-performing group of Customer Success Managers to drive adoption and deliver measurable business value for mid-market clients.
Candidates will define scalable long-term strategies including standardized playbooks for onboarding, adoption, expansion, and renewal.
The position offers significant autonomy to shape the future of the Customer Success team within a hyper-growth public company environment.
Matching Summary
Match Score: 85
Samsara is seeking an Implementation Manager for their Public Sector Customer Success team, focusing on enhancing customer engagement and driving value through strategic leadership. The role is remote but limited to specific states and requires a strong background in customer success and team management.
Salary
Not specified; Base pay varies by city of residence
Skills & Requirements
Must-have
5+ years in Customer Success or Account Management
3+ years in people management or leadership
Bachelor's degree from accredited institution
Experience scaling customer success strategies
Proven track record managing CSM teams
Nice-to-have
Experience with SaaS companies
Led team managing 50+ accounts per member
Experience integrating AI into workflows
Proficiency with Gainsight platform
Background in Tech Tech or Digital CS programs
Key Requirements
5+ years individual contributor experience
3+ years leadership experience preferred
Bachelor's degree required
Work Rights
Must reside in US excluding specific metro areas and states