Brand Home Lead Guide

diageo

Cardhu, United Kingdom
Competitive salary; bonus available; generous holi...
Experience supervising teams in fast-paced hospitality
Strong communication and organisational skills
Confidence working across multiple operational areas
This role supports the smooth day-to-day running of the Brand Home, ensuring operational excellence and seamless visitor experiences across tours, tastings, retail, and events

Job Summary

  • This role supports the smooth day-to-day running of the Brand Home, ensuring operational excellence and seamless visitor experiences across tours, tastings, retail, and events.
  • You will supervise Brand Home guides and agency staff while managing bookings, guest enquiries, stock control, and cash handling systems.
  • The position offers competitive salary, bonus, generous holiday allowance, pension, healthcare, and career development opportunities within iconic whisky destinations.

Matching Summary

This role supports the smooth day-to-day running of the Brand Home, ensuring operational excellence and seamless visitor experiences across tours, tastings, retail, and events.

Salary

Competitive salary; Bonus available; Generous holiday allowance, pension, and healthcare included

Skills & Requirements

Must-have

  • Experience supervising teams in fast-paced hospitality
  • Strong communication and organisational skills
  • Confidence working across multiple operational areas

Nice-to-have

  • Customer-first mindset and passion for experiences
  • Collaborative, resilient and flexible approach to teamwork
  • Passion for delivering exceptional visitor experiences

Key Requirements

  • Experience supervising teams in hospitality or visitor environment
  • Weekend and evening work availability required
  • Opening and closing activities participation required

Work Rights

Not specified

Tailored Resume

Cover Letter