The role serves as the primary technical support focal point between customers and the division for escalations and fleet performance
Job Summary
The role serves as the primary technical support focal point between customers and the division for escalations and fleet performance.
Candidates will provide Alpha and Beta site support for new hardware, software, and process designs in-house or on customer tools.
The position involves generating and presenting system performance data including MTBF, availability, and I/W spending analysis.
Matching Summary
The role serves as the primary technical support focal point between customers and the division for escalations and fleet performance.
Salary
Base: $96,000.00 - $132,000.00; Bonus/Equity: Eligible for bonus and stock award program; Benefits: Comprehensive benefits package including health and wellbeing programs
Skills & Requirements
Must-have
Technical support for customer escalations
System installations and upgrades
Performance metrics analysis (MTBF/Availability)
Documentation generation (CENs/BKMs)
Customer level presentations
Nice-to-have
Process tool experience
Subfab experience
Beta site support capabilities
Engineering collaboration skills
Key Requirements
Conceptual and practical expertise in own discipline
Knowledge of best practices and market differentiation
Ability to solve complex problems with multiple information sources