The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This role involves handling high volumes of customer interactions including complaints and emotionally taxing conversations, requiring strong communication skills and emotional resilience.
The position offers a 12-month max term contract with hybrid working arrangements after an initial 12-week in-office training period.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
High volume call centre environment
Rotating roster availability
Strong customer service skills
Phone based customer service role
Emotional resilience and communication
Hybrid working with office attendance
Nice-to-have
Problem-solving and decision-making capability
Experience in online and mobile financial services
Ability to work in ambiguous environments
Innovative and forward-thinking approach
Passion for customer confidence in fraud situations
Key Requirements
Must be based in Sydney
Full time 38 hours per week
Willingness to work rotating roster
Experience in financial services preferred
Ability to resolve basic customer complaints
Commitment to confidentiality and privacy principles