Geotab is seeking a Customer Success Onboarding Specialist for a 12-month contract in Berlin. The role involves guiding SMB customers through the onboarding process to ensure successful implementation and early value realization of their services
Job Summary
This role focuses on delivering exceptional onboarding experiences that drive rapid customer adoption and early value realization for SMB clients.
The specialist will facilitate onboarding, conduct training workshops, and document success criteria during the critical first 60 days of the customer journey.
Geotab is a global leader in IoT and connected transportation offering a diverse, inclusive work culture with opportunities to innovate.
Matching Summary
Match Score: 85
Geotab is seeking a Customer Success Onboarding Specialist for a 12-month contract in Berlin. The role involves guiding SMB customers through the onboarding process to ensure successful implementation and early value realization of their services.
Skills & Requirements
Must-have
Exceptional verbal and written fluency in English
Exceptional verbal and written fluency in German
Facilitate onboarding and implementation sessions
Conduct training workshops and calls
Document customer objectives and use cases
Nice-to-have
Passion for technology and helping customers
Experience with B2B SaaS or IoT products
Ability to thrive in a fast-paced environment
Strong relationship building skills
Proactive troubleshooting and guidance
Key Requirements
Bachelor's degree or equivalent practical experience
1-2 years of experience in Customer Success or related field