Solera is seeking a Customer Success Team Manager for North America to lead a team of customer success managers, focusing on client relationships, retention, and satisfaction. The ideal candidate should have extensive experience in client account management and team leadership, with strong communication and problem-solving skills
Job Summary
The Customer Success Director leads a team of North America-based CSMs to drive retention, satisfaction, and growth through strong client relationships.
This role involves overseeing client portfolios, ensuring accurate billing processes, and conducting regular account reviews to identify future opportunities.
Solera is a global leader processing over 300 million digital transactions annually, fostering an innovative culture dedicated to bringing the future to bear today.
Matching Summary
Match Score: 85
Solera is seeking a Customer Success Team Manager for North America to lead a team of customer success managers, focusing on client relationships, retention, and satisfaction. The ideal candidate should have extensive experience in client account management and team leadership, with strong communication and problem-solving skills.
Skills & Requirements
Must-have
5+ years client account handling experience
3+ years people/team management experience
Proven ability to build rapport with customers
Strong organizational skills for varied workload
Experience in customer success or similar role
Nice-to-have
Natural ability to think outside the box
Creative solutions for client retention goals
Excellent attention to detail and organization
Ability to apply critical thinking skills
Training and team development experience
Key Requirements
5+ years client account handling experience
3+ years people management experience
Demonstratable training and team development experience