Senior Account Resolution Representative - Auto Operations

Wells Fargo

Irving, Texas, US
Hybrid
Account resolution experience
Customer contact experience
Customer service support experience
Wells Fargo is seeking a Senior Account Resolution Representative for their Auto Operations team in Irving, Texas. The role involves managing delinquent auto loan payments, supporting team members, and ensuring compliance with relevant regulations, all within a hybrid work environment

Job Summary

  • Contact customers to understand reasons behind delinquent auto loan payments and secure payment commitments for non-routine accounts.
  • Support less experienced team members by coordinating and monitoring daily activities to enhance overall team performance.
  • Wells Fargo offers competitive salaries and a generous benefits package, supporting employees' career aspirations, work-life balance, and mental and physical health.

Matching Summary

Match Score: 85

Wells Fargo is seeking a Senior Account Resolution Representative for their Auto Operations team in Irving, Texas. The role involves managing delinquent auto loan payments, supporting team members, and ensuring compliance with relevant regulations, all within a hybrid work environment.

Skills & Requirements

Must-have

  • Account resolution experience
  • Customer contact experience
  • Customer service support experience
  • Collections processes knowledge
  • Negotiation and influencing skills
  • Meeting production goals

Nice-to-have

  • Team-oriented environment
  • Structured yet changing call center
  • Customer-focused mindset
  • Analytical thinking
  • Attention to detail and accuracy
  • Bilingual Spanish/English proficiency

Key Requirements

  • 2+ years account resolution experience
  • 2+ years customer contact experience
  • 2+ years customer service support experience
  • Collections, post-collections, charge-off processes
  • Skip tracing techniques and tools knowledge

Work Rights

Not specified

Tailored Resume

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