Technology Support Representative

000

Bangalore, India
Fully remote
Microsoft office and windows os familiarity
Jira confluence microsoft 365 knowledge
Shift work including weekends and us hours
The role provides Level 1 global technical support to end-users across the MillerKnoll organization while developing foundational skills

Job Summary

  • The role provides Level 1 global technical support to end-users across the MillerKnoll organization while developing foundational skills.
  • Candidates must be willing to work rotational shifts aligned with US business hours and cover weekends as needed.
  • The position requires on-site presence at the Herman Miller Plant in Bidadi on a rotational basis alongside remote collaboration.

Matching Summary

The role provides Level 1 global technical support to end-users across the MillerKnoll organization while developing foundational skills.

Skills & Requirements

Must-have

  • Microsoft Office and Windows OS familiarity
  • Jira Confluence Microsoft 365 knowledge
  • Shift work including weekends and US hours
  • Rotational shift schedule every three months
  • Strong communication and customer empathy

Nice-to-have

  • Experience with retail systems like NetSuite
  • Exposure to Salesforce or Scale systems
  • Root cause analysis capabilities
  • Remote customer support experience in US/Europe

Key Requirements

  • 4-6 years of similar application or technical support experience
  • Graduate or Postgraduate degree in Engineering or Technology
  • Excellent verbal and written English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter