Issrrn000761 - Infra Tech Support Practitioner

Accenture

**
Service desk management
Incident and outage resolution
Production systems availability
** Accenture is seeking an Infra Tech Support Practitioner to join their team, focusing on Service Desk Management and incident resolution. The role emphasizes collaboration, continuous learning, and efficient service restoration while maintaining compliance with data retention policies. **

Job Summary

  • Ensure production systems are available and operating according to defined service level agreements.
  • Drive incident and outage resolution and maintain clear communication throughout the process.
  • We invite you to join us in this engaging journey and make a meaningful impact.

Matching Summary

Match Score: 75

** Accenture is seeking an Infra Tech Support Practitioner to join their team, focusing on Service Desk Management and incident resolution. The role emphasizes collaboration, continuous learning, and efficient service restoration while maintaining compliance with data retention policies. **

Skills & Requirements

Must-have

  • Service Desk Management
  • incident and outage resolution
  • production systems availability
  • disaster recovery procedures
  • data retention practices

Nice-to-have

  • collaborative environment
  • continuous learning
  • meaningful impact
  • problem solving discussions

Key Requirements

  • Beginner proficiency in Service Desk Management
  • Bachelor's Degree in relevant field of studies
  • Intermediate proficiency in problem solving
  • Beginner proficiency in communication skills
  • Intermediate proficiency in customer service
  • Beginner proficiency in time management
  • Intermediate proficiency in attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter