Voice Of The Customer Executive - 12 Month Secondment

Global Payments Inc.

Thorough investigation of customer issues
Negotiation skills to resolve complaints
Root cause analysis for process improvement
The role involves ensuring all customer complaints are fully resolved within agreed timescales through thorough investigation

Job Summary

  • The role involves ensuring all customer complaints are fully resolved within agreed timescales through thorough investigation.
  • Candidates will conduct root cause analyses to identify process improvements and publish metrics to originating areas.
  • The position requires handling Financial Ombudsman cases while maintaining strong relationships to retain customers.

Matching Summary

The role involves ensuring all customer complaints are fully resolved within agreed timescales through thorough investigation.

Skills & Requirements

Must-have

  • Thorough investigation of customer issues
  • Negotiation skills to resolve complaints
  • Root cause analysis for process improvement
  • Handling Financial Ombudsman cases
  • Managing online reputation channels

Nice-to-have

  • Strong relationship building abilities
  • Sharing best practices with team
  • Ability to defend company position professionally

Key Requirements

  • 12 Month Secondment duration
  • Experience with Financial Ombudsman cases
  • Strong negotiation and conflict resolution skills

Work Rights

Not specified

Tailored Resume

Cover Letter