Technical Support Engineer 4 (remote)

Philips UK

Base: $31.17-$58.80ph depending on location; bonus...
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First-line remote technical support
Root cause analysis (rca)
Regulatory compliance adherence
** Philips UK is seeking a Technical Support Engineer 4 for a fully remote position, focusing on providing first-line technical support for their products and systems. The ideal candidate will have at least 2 years of relevant technical support experience and possess strong problem-solving and communication skills. **

Job Summary

  • This role delivers first-line remote technical support to resolve a broad range of technical issues while ensuring high customer satisfaction and regulatory compliance.
  • The position requires conducting root cause analysis, documenting diagnostic steps, and escalating complex issues with detailed case histories to senior leadership.
  • Employees are eligible for comprehensive benefits including generous PTO, a 401k match up to 7%, HSA contributions, and stock purchase plans.

Matching Summary

Match Score: 75

** Philips UK is seeking a Technical Support Engineer 4 for a fully remote position, focusing on providing first-line technical support for their products and systems. The ideal candidate will have at least 2 years of relevant technical support experience and possess strong problem-solving and communication skills. **

Salary

Base: $31.17-$58.80/hr depending on location; Bonus/Equity: Annual incentive bonus, sales commission, or long-term incentives may be offered; Benefits: Generous PTO, 401k match, HSA, stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • First-line remote technical support
  • Root cause analysis (RCA)
  • Regulatory compliance adherence
  • Service management system usage
  • Technical documentation skills

Nice-to-have

  • Cross-functional team collaboration
  • KPI monitoring and reporting
  • Strong customer service orientation
  • Data analysis and interpretation
  • Product installation experience

Key Requirements

  • 2+ years experience in technical support or service operations
  • High School Diploma, Vocational Education, or Bachelor's degree
  • US work authorization required without sponsorship

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter