Senior Customer Success Manager, DX

Atlassian

Sydney, Australia
Not specified; not specified; health + wellbeing r...
Remote
5+ years customer success management experience
Enterprise account management expertise
Full customer lifecycle ownership
This role involves partnering with 8-10 enterprise customers to drive engineering transformation using the DX platform

Job Summary

  • This role involves partnering with 8-10 enterprise customers to drive engineering transformation using the DX platform.
  • The successful candidate will own the full customer lifecycle from implementation through renewal while driving business alignment and utilization.
  • Atlassian offers extensive perks including health resources, paid volunteer days, and flexible work arrangements across office or remote settings.

Matching Summary

This role involves partnering with 8-10 enterprise customers to drive engineering transformation using the DX platform.

Salary

Not specified; Not specified; Health and wellbeing resources, paid volunteer days included

Skills & Requirements

Must-have

  • 5+ years Customer Success management experience
  • Enterprise account management expertise
  • Full customer lifecycle ownership
  • Technical product learning capability
  • Executive stakeholder engagement skills

Nice-to-have

  • Startup experience background
  • Experience with technical audiences like CTOs
  • Proactive strategic mindset
  • High-performance culture fit
  • Meticulous attention to detail

Key Requirements

  • 5+ years in Customer Success or Technical Account Management
  • Experience managing Enterprise segment accounts
  • Ability to influence cross-functional teams without direct reports

Work Rights

Not specified

Tailored Resume

Cover Letter