Not specified; esop available; salary pyckaging + ...
On-site
3+ years in saas implementation role
Experience with customer success platforms like planhat or hubspot
Strong technical aptitude bridging product and customer needs
The role involves owning the full implementation journey from sales handover to successful launch while aligning expectations across teams
Job Summary
The role involves owning the full implementation journey from sales handover to successful launch while aligning expectations across teams.
Candidates must demonstrate strong technical aptitude to bridge the gap between product capabilities and customer needs without losing either audience.
Sonder offers a hybrid working environment, paid parental leave, an Employee Share Option Plan, and a $250 annual wellbeing fund.
Matching Summary
The role involves owning the full implementation journey from sales handover to successful launch while aligning expectations across teams.
Salary
Not specified; ESOP available; Salary packaging and novated leasing offered
Skills & Requirements
Must-have
3+ years in SaaS implementation role
Experience with Customer Success platforms like Planhat or HubSpot
Strong technical aptitude bridging product and customer needs
Ability to manage multiple customers in parallel
Proficiency in building project plans with timelines and milestones
Nice-to-have
Curiosity about process and technology improvement
Communication style that builds trust quickly
Comfort in fast-paced high-growth environments
Proactive risk surfacing before blockers occur
Championing CRM as operational backbone
Key Requirements
3+ years experience in SaaS implementation or technical onboarding
Demonstrated experience with Customer Success platforms (Planhat, HubSpot)
Completion of National Police Check and Working With Children Check