Customer Service Agent - Hardship

PROBE GROUP

Melbourne, Australia
Experience in contact centre
Strong verbal and written skills
Ability to handle financial stress cases
You will provide critical assistance to customers navigating financial stress and vulnerability

Job Summary

  • You will provide critical assistance to customers navigating financial stress and vulnerability.
  • Expect to think differently, challenge the norm and find your purpose.
  • Join a respectful, inclusive, and ethical workplace culture that values integrity and honesty.

Matching Summary

You will provide critical assistance to customers navigating financial stress and vulnerability.

Skills & Requirements

Must-have

  • Experience in contact centre
  • Strong verbal and written skills
  • Ability to handle financial stress cases

Nice-to-have

  • Compassionate communication skills
  • Experience in Collections or Hardship
  • Proficiency in multiple systems

Key Requirements

  • At least 1 year of customer service experience
  • Strong spelling, grammar, and clarity skills
  • Ability to take coaching feedback

Work Rights

Not specified

Tailored Resume

Cover Letter