Senior Client Success Manager

Bottomline

Portsmouth, NH, United States
On-site
Revenue growth
Customer delight
Proactive engagement
Bottomline is seeking a Senior Client Success Manager to enhance customer engagement and drive revenue through the adoption of their Paymode services. The ideal candidate will have extensive experience in customer success within the FinTech sector, with a strong focus on managing relationships and delivering exceptional customer outcomes

Job Summary

  • Manage a portfolio of high value customers to protect and grow revenue within the existing customer portfolio.
  • Establish and maintain relationships to become a trusted advisor, ensuring customer engagement with Paymode service and features to drive customer value and delight.
  • Monitor customer health and create risk mitigation plans where appropriate, while identifying new opportunities to expand customer's usage of the Paymode network and services.

Matching Summary

Match Score: 85

Bottomline is seeking a Senior Client Success Manager to enhance customer engagement and drive revenue through the adoption of their Paymode services. The ideal candidate will have extensive experience in customer success within the FinTech sector, with a strong focus on managing relationships and delivering exceptional customer outcomes.

Skills & Requirements

Must-have

  • revenue growth
  • customer delight
  • proactive engagement
  • vendor sales collaboration
  • cross-functional collaboration
  • customer health monitoring
  • risk mitigation planning

Nice-to-have

  • trusted advisor
  • customer loyalty
  • positive outcome
  • team player
  • attention to insights

Key Requirements

  • 5-10 years experience in FinTech
  • Customer Success experience
  • Enterprise portfolio management
  • Retention-carrying role experience
  • CRM application experience

Work Rights

Not specified

Tailored Resume

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