​​sr. Itil Knowledge Manager​

Leidos UK

Fort Belvoir, VA, United States
Base: $92,300.00 - $166,850.00; bonus/equity: not ...
Itil 4 best practices
Servicenow knowledge management
Knowledge article quality standards
The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL4 best practices

Job Summary

  • The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL4 best practices.
  • Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for service desk and IT operations.
  • Train staff on ITIL knowledge management practices and tools.

Matching Summary

The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL4 best practices.

Salary

Base: $92,300.00 - $166,850.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ITIL 4 best practices
  • ServiceNow knowledge management
  • knowledge article quality standards
  • ITSM processes
  • network knowledge management

Nice-to-have

  • outthink, outbuild, and outpace
  • disrupt, provoke, and refuse to fail
  • fast-paced, dynamic environment

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 8-12 years relevant experience
  • ITIL 4 certification
  • TS/SCI clearance required

Work Rights

TS/SCI clearance required

Tailored Resume

Cover Letter