The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets
Job Summary
The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets.
This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off department/net, and bonuses based on manufacturer approvability, department production.
We offer best in class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, disability insurance, life insurance, 401(k), employee stock purchase plan, vehicle purchase discounts, and wellness programs.
Matching Summary
The Service Drive Lane Manager manages the activities of all service-related staff ensuring exceptional customer service and the attainment of Lithia’s performance targets.
Salary
Base: $10,000.00 - $15,000.00 monthly; Bonus/Equity: commission and bonuses based on performance; Benefits: medical, dental, vision, paid holidays, PTO, disability, life insurance, 401(k), stock purchase, vehicle discounts
Skills & Requirements
Must-have
service drive staff management
customer service excellence
performance monitoring and coaching
service reception assistance
quality inspections of vehicles
compliance with safety regulations
Nice-to-have
Spanish speaking preferred
team player mindset
ability to multi-task in fast paced environment
basic mechanical understanding
strong organizational skills
friendly telephone communication
Key Requirements
2-3 years Assistant Service Manager or Service Manager experience
Toyota Brand experience highly preferred
acceptable driving record and valid driver's license