Experience with crm systems like salesforce or gainsight
Workday adaptive planning or similar tool experience
The Customer Success Manager plays a critical role in ensuring customers realize the full potential of their Workday Planning investment by driving adoption and identifying growth opportunities
Job Summary
The Customer Success Manager plays a critical role in ensuring customers realize the full potential of their Workday Planning investment by driving adoption and identifying growth opportunities.
Workday fosters a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with trust, tools, and support for long-term growth.
The role involves partnering closely with Sales, Services, and Product teams to deliver a top-notch planning experience and customer satisfaction.
Matching Summary
The Customer Success Manager plays a critical role in ensuring customers realize the full potential of their Workday Planning investment by driving adoption and identifying growth opportunities.
Skills & Requirements
Must-have
Customer Success or Account Management experience
Experience with CRM systems like Salesforce or Gainsight
Workday Adaptive Planning or similar tool experience
Strong executive communication and facilitation
Collaboration with Sales and Services teams
Nice-to-have
Understanding of FP&A processes
Business transformation expertise
Customer advocacy and trusted advisor skills
Empathy and integrity driven culture
Flexible work environment
Key Requirements
3+ years Customer Success or Account Management experience
Experience in SaaS or technology environment
Experience with CRM systems such as Salesforce or Gainsight
Experience with Workday Adaptive Planning or similar
Strong organizational and critical thinking skills