You will process inquiries for individual reservations via phone, email, or in person, and manage room sales according to the yield strategy and company guidelines
Job Summary
You will process inquiries for individual reservations via phone, email, or in person, and manage room sales according to the yield strategy and company guidelines.
The role involves creating contracts for individual reservations, organizing house tours, and supporting sales discussions, with the possibility of assisting with group reservations or the front office team.
Benefits include financial support for commuting, free uniform cleaning, regular team events, free meals three times a day, and exclusive discounts within the The Chocolate on the Pillow Group and Accor.
Matching Summary
You will process inquiries for individual reservations via phone, email, or in person, and manage room sales according to the yield strategy and company guidelines.
Skills & Requirements
Must-have
Individual reservation processing
Room sales and yield strategy
Guest communication and support
Administrative tasks for guests
Professional communication in German and English
Nice-to-have
Passion for guest contact
Enjoyment of international guests
Teamwork and challenge mastery
Modern architecture and elegant flair
Key Requirements
Completed hotel management education
Proven experience in a similar role
Experience with Mews, Opera, and Tars hotel software